The operating system provided was ip office release 4. This free software is an intellectual property of avaya, inc. The avaya ip office receptionist formerly softconsole 171987 simplifies call. Ip office desktop communications solutions softconsole softconsole is the pcbased operator console that provides a visible display of call information and pcbased call handling offering call control of the operators telephone. Using softconsolereceptionist soft console is an application that has been around for the avaya ip office since its inception many years ago. Page 2 while reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, avaya inc. Softconsole workspacesprojects generated by libero into the softconsole folder of a libero project are for use with softconsole v3. Softconsole page 7 ip office 15601016 issue 14d 29 september 2008 ip office softconsole. Ip office softconsole ip office softconsole is an ip office application intended for receptionists and operators who answer and distribute calls. Avaya ip office ipo ip office using ip office softconsole release 11. I have pm pro license, pm pro ip audio enabled and voicemail pro.
Alternatively, select the details from the user list window. The field unit name\ip address contains the ip address of the ip office system. Ip office receptionist efficient and professional call handling overview receptionists can handle dozens, even hundreds of calls daily, so. We offer 1, 2 and 4 hour remote support options, scheduled in advance. Ip office softconsole enables phone operatorsreceptionists to answer, route and manage incoming calls from the screen of their pcs. This allows the softconsole user to either answer calls from the call.
The receptionist solution includes the ip office softconsole application, which allows a single receptionist or operator to manage calls for single site offices and. Installation of ip office systems for avayas nationwide business partner network. Softconsole user guide page 7 ip office 15601016 issue 14f 20 september 2010 ip office softconsole. Softconsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging. This topic comprises information and downloads for ip office releases 4. Verify your account to enable it peers to see that you are a professional. Installation this guide covers the installation, configuration and general administration of softconsole. Ip office installing ip office softconsole release 11. Going forward, all ip office license orders will need to be in plds format. Ipofficeinfo avaya ip office information, links and resources. This guide assumes that the phone you are using has its default settings. Softconsole user guide page 7 ip office 15601016 issue 14e 05 march 2010 ip office softconsole. Softconsole is the pcbased windows receptionist application for ip office. Using ip office softconsole ip office knowledgebase avaya.
Ip office softconsole is an ip office application intended for. For the love of physics walter lewin may 16, 2011 duration. Must provide remote access method for remote support. End user may install and use the software on multiple designated processors or one or more servers, so long as only the licensed number of units are accessing and using the software at any given time. It can be purchased with the receptionist user license. Softconsole install page 7 ip office ens issue 06a 03 october 2011 installation. Unity connected solutions avaya ip office soft console avaya ip office soft console quick reference guide login to soft console enter your username enter your password enter the ip office ip address contact your system administrator create a blf group click tools click preferences configure click bfl groups. Press enter or click the answer icon on the toolbar. Ip office softconsole is the pcbased operator console that provides a visible display of call information and pcbased call handling. The receptionist solution includes the ip office softconsole application, which allows a single receptionist or operator to. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way. Using ip office softconsole 5 whats new 5 phone and computer requirements 5 logging in.
Softconsole user guide page 3 ip office 15601016 ens issue 16b 28 june 20 heritage nortel software heritage nortel software means the software that was acquired by avaya as part of its purchase of the nortel enterprise solutions business in december 2009. Further information can be found in the ip office platform 10. User your mouse or keyboard and pair with a softphone or ip set. It provides a range of call controls through the users computer. Avaya ip office softconsole can equip your operators with the tools they need to manage calls and personalize service. They can answer, route and manage incoming calls from the screen of their pc, while simultaneously viewing caller information, directory information for pointandclick routing, held calls and. End user may install and use each copy or an instance of the software on one server or on multiple servers provided. This displays the workspace launcher dialog box figure 11. Avaya softconsole in the powered by ip office cloud youtube. At the ip office softconsole login window click browse. Softconsole user guide page 7 ip office 15601016 ens issue 16a 03 october 2011 softconsole. Where this is mentioned substitute the actual softconsole install directory name e. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in.
Softconsole is intended primarily for operators and receptionists. Softconsole is operating with the default settings as supplied with. First off and which you will probably tell from the question, i am a user and not a tech but i am trying to get the ip office softconsole to installed and working on my laptop and via vpn. With avaya ip office softconsole, however, receptionists at the old mill now have total visibility. Ipofficeinfo avaya ip office information, links and.
With softconsole, users see the status of other users and adjust basic telephony settings of other. Installing avaya ip office platform softconsole page 3 ip office platform 9. This document uses as a placeholder for the actual softconsole install directory. In the user name field, type your extension number or user name. This manual covers the use of the ip office softconsole application. This windows application is intended for receptionists and operators. Make sure that the unit name\ ip address field contains a valid name or address of an. The receptionist solution includes the ip office softconsole application, which allows a single receptionist or operator to manage calls for single site offices and even multiple locations, to help ensure prompt and professional. Ip office platform 10 agility communications group.
Ip office 500 has four bays on the front of the unit, and each bay can accept two modules for a total of eight different modules at any. It is recommended that ip office softconsole is only used with a telephone. The last day to order avaya adi licenses in december 6th. Doubleclick the softconsole icon on the desktop icon or from the start menu, choose actel softconsole. Avaya ip office resource for all things related to avayas leading business pbx system. There are a couple of things that you will need to know to get things working correctly. If the ok button is unavailable, there are several possible reasons. Softconsole softconsole is an application intended for receptionists and operators who answer and distribute calls. Make sure that the unit name\ipaddress field contains a valid name or address of an.